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Terms & Conditions
1. General
1.1. ELDO: Restaurant ELDO, operated by COME-TOGETHER BV, Graaf van Egmontstraat 59 bus 201, 2000 Antwerp, with company number 1030.932.628.
1.2. Gift voucher: the gift vouchers available for purchase on the Website.
1.3. Consumer: any natural person acting for purposes which are outside their trade, business, craft or professional activity.
1.4. Contact details: info@eldo.be
1.5. Services: the services provided by ELDO in its restaurant to the Customer.
1.6. Customer: any Consumer, as well as any natural or legal person acting for purposes within their trade, business, craft or professional activity.
1.7. Agreement: the agreement concluded between ELDO and the Customer in accordance with the modalities of these general terms and conditions.
1.8. Products: the products offered for sale by ELDO on its Website or in its restaurant.
1.9. Reservation: the reservation made by the Customer in Restaurant ELDO.
1.10. Restaurant: Restaurant ELDO located at Graaf van Egmontstraat 57-59, 2000 Antwerp.
1.11. Website: the website of ELDO, being eldo.be.
The above-mentioned terms are used throughout these general terms and conditions and are indicated with a capital letter. They have the meaning as assigned in this article. They have the same meaning whether written in singular or plural form.
2. These general terms and conditions
2.1. These general terms and conditions apply to every offer made by ELDO and to every Agreement concluded between the Customer and ELDO. This Agreement may include, among other things, the purchase of Gift vouchers, Products and/or making a Reservation in the Restaurant.
2.2. These general terms and conditions take precedence over any general terms and conditions of the Customer, the applicability of which is explicitly excluded.
2.3. The Customer can take note of ELDO’s general terms and conditions via a link on its Website **** or via the mention of these general terms and conditions when making a Reservation via the Website or through email correspondence originating from ELDO. These general terms and conditions are made available on a durable medium (pdf), which the Customer can store and/or print unchanged so that they can be easily consulted at a later time.
During the purchase process or reservation process, the Customer is informed of the general terms and conditions so that they can accept them, and the Customer is furthermore explicitly asked to acknowledge that they have taken note of the general terms and conditions and have accepted them.
2.4. In the case of telephone Reservations/sales at a distance, the general terms and conditions are provided as a link in the confirmation email.
3. Prices and the conclusion of the Agreement
3.1. The procedure by which a distance purchase is concluded starts as soon as the Customer makes a Reservation via the Website, via email, by telephone or in any other way at a distance, or orders Products or Gift vouchers through this channel, or places them in the shopping cart of the webshop on the Website. The Agreement is concluded at the moment the Customer receives confirmation of the Reservation, the order or the purchase from ELDO, in principle by email. From the moment the Agreement is concluded, ELDO starts the execution of the Agreement.
3.2. The Products and Gift vouchers that the Customer can purchase via the Website, or the Reservation that the Customer can make via the Website, are described in a sufficiently detailed manner to allow the Customer to make a correct assessment of the Product, Gift voucher or Service. If the Customer is not certain about the content of the Service, Gift voucher or Product they wish to purchase or book via the Website, it is the Customer’s responsibility to obtain further information from ELDO before placing the order or making the Reservation.
3.3. Prices displayed on the Website are placed with the utmost care. Possible errors in these prices are not binding on ELDO as long as the distance purchase has not yet been concluded. Once the distance sale has been concluded, the prices as displayed in the order overview apply, unless these prices are clearly the result of an obvious pricing error. All offers are valid while stocks last.
3.4. The menu and prices on that menu on the Website are published with the utmost care. Possible errors – such as an outdated version or a seasonal or menu change – are not binding on ELDO.
3.5. The price of the offer on the Website is not necessarily an all-in price. Consumptions or options may still be additionally consumed on site by the Customer and will be charged at the applicable rates. Options included in the offer will always be clearly and limitatively stated.
4. Right of withdrawal and cancellation
We will use the personal data you provide us with for the following purposes:
4.1. For the performance of our agreement with you
We collect your personal data to be able to execute the agreement, follow up on payments, manage reservations, provide you the best experience at our restaurant, execute orders and to ensure safety.
4.2. To comply with our legal obligations
We may collect and process your personal data to comply with our legal obligations.
4.3. For marketing purposes and promotional services
Subject to your consent, we will collect and process personal data to contact you with information or offers regarding our products or services – this may be via email, via push and web notifications, via SMS, or social media platforms.
Photographs and videos taken during your restaurant visit may be used as part of our promotional materials and shared on our official social media channels and website, as well as on social media channels and websites of our partners. We will ensure at all times that these photographs and videos are taken with the necessary discretion and distance when you are a customer in our restaurant; for which we will in any case request your explicit prior consent.
4.4. To improve our services
CT may process your personal data to improve our service and enhance your experience at our restaurant in the future.
CT will collect, use, or disclose personal data solely for the purposes disclosed to you, unless the disclosure:
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is for an additional purpose that is directly related to the original purpose for which the personal data was collected;
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is necessary to prepare, negotiate or perform a contract with you, or is required by law or by the competent governmental or judicial authorities; or
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is necessary to establish, exercise, or defend a legal claim.
5. On what basis do we process these data?
We rely on the following legal bases for processing your personal data:
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Processing is necessary for the performance of a contract or for your visit to our restaurant (i.e. personal data related to your reservation, camera surveillance, allergies, …). Information regarding allergies is processed solely for the purpose of ensuring your safety during your restaurant visit and is not stored longer than strictly necessary;
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Processing is necessary to comply with legal obligations;
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Processing is necessary for our legitimate interests, in particular to promote our restaurant, including online and on social media; and
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Your consent for specific purposes, such as direct marketing
6. How long will your personal data be processed and stored?
Your personal data is kept for as long as necessary to achieve the purpose for which it was collected, in line with the legal, regulatory, and internal requirements in this regard, and no longer than 10 years. This does not affect your rights as shown below in paragraph 9.
7. With whom do we share your data?
We may share personal data with:
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Service providers and third parties with marketing-related services, technical services, IT service providers, payment service providers, reservation platforms etc.
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Authorities, such as regulatory authorities, courts, tribunals, and governmental bodies. Note that, if the government carries out an investigation, we may share your personal information with the government if required by law. We may also disclose your personal information when absolutely necessary to prevent, detect or prosecute criminal activity.
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Companies belonging to the group of companies to which CT belongs.
CT reserves all rights to share personal data in case the company or its assets are being sold or transferred. Should such a sale or transfer occur, we will make reasonable efforts to induce the transferee to use the personal information you provide to us in a manner consistent with our privacy statement.
We process your personal data in the EU and in principle do not transfer any of your personal data outside the EU.
8. Protection of your personal data
CT undertakes to keep your personal data confidential, and have established a variety of technical and organisational measures to help protect your personal data. We have implemented appropriate data collection, processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of any personal data.
9. What rights do you have?
You have certain rights and choices in relation to the personal data we collect from you.
As a matter of principle, you have the right to access or correct your personal data.
You have the right to have your personal data deleted without unreasonable delay from CT in case of the following: (i) the personal data is no longer required for the purposes for which it was collected, (ii) the consent on which the processing is based has been withdrawn; (iii) you object to the processing due to a general or legitimate interest justification, or pertaining to direct marketing, (iv) the personal data has been processed unlawfully, (v) the personal data must be deleted in order to comply with a legal obligation, (vi) the data has been obtained in connection with an offer of services from the information society to a child.
In addition, you have the right to withdraw your consent, if previously provided, to the data processing or to object to the processing of your personal data by CT based on a legitimate interest.
You can in any case object to any processing of your personal data for the purposes of direct marketing.
You have the right to data transfer. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organisation you have mentioned.
You have the right to limit the processing of your personal data if (i) you dispute the accuracy of the personal data, (ii) the processing is unlawful and you oppose the erasure of the personal data, (iii) we no longer need your data for the processing purposes, but you still need them for the institution, exercise or substantiation of an action, (iv) you have objected to the processing on the grounds of the legitimate interests of CT.
You may send a request to (info@eldo.be) or a letter to the COME-TOGETHER BV, FAO privacy controller, Graaf Van Egmontstraat 59/201, 2000 Antwerpen for access, correction, deletion, data transfer or limitation of your personal data or a request to withdraw your consent or objection to the processing of your personal data.
To ensure that the request for inspection has been made by you, we ask that you enclose a copy of your identity card with the request. In this copy, make your passport photo, MRZ (“machine readable zone”, the strip with numbers at the bottom of the passport), passport number and national register number black. This is to protect your privacy.
CT is committed to responding as quickly as possible, and at least within 30 days, to your request. In the event the complexity and/or number of requests would require an extension of this term, CT shall inform you, within (30) days of the receipt of your request, of the extension of this term (which shall not exceed two months), together with the reasons for the extension.
CT would also like to draw your attention to the fact that you have the possibility of lodging a complaint with the national supervisory authority mentioned in paragraph 11.
10. Our obligations with respect to this processing
CT will process personal data via the following principles: (i) in a manner that is lawful, proper, and transparent with regard to the data subject, (ii) for specified, explicit and legitimate purposes, (iii) in a relevant way and limited to what is necessary for the purposes for which the data is intended; (iv) the data will be accurate and, if necessary, updated, (v) the data will be kept in a format that makes it no longer possible to identify you other than for the purposes for which the personal data has been processed, (vi) all appropriate technical or organisational measures will be taken to ensure the personal data is processed in such a way as to ensure adequate security and that it is protected against unauthorised or unlawful processing and against unintentional loss, destruction or damage.
Within the CT group, your personal data is only accessible to employees who need access to it in the context of carrying out their work. These employees are bound by strict internal rules regarding the processing of personal data. When CT relies on external parties for the purpose of processing personal data, this will only be parties that provide sufficient guarantees to ensure the processing complies with the legal requirements and guarantee your rights will be relied upon. Your personal data can be transferred to the following categories of recipients: IT suppliers, consultants, marketing companies or SAAS companies.
11. Finally
The current privacy policy can always be amended. We thus advise you to check this privacy policy regularly on our website.
We try to be transparent in the way we describe your rights and the obligations of CT in the context of processing your personal data. However, if there are still uncertainties, you would like further information, or if you have any questions, we will gladly provide further assistance.
If you have complaints and/or suggestions concerning how we handle your personal data, please let us know. CT is committed to upholding your rights. In addition, we would like to inform you that you always have the right to file a complaint with the supervisory authority. The Contact details of the Belgian supervisory authority are:
Gegevensbeschermingsautoriteit
Drukpersstraat 35, 1000 Brussel
+32 (0)2 274 48 00